Installations carried out by Truly PVC are protected by guarantee, we encourage any customers who experience problems to report them to our Service Department.
The simplest way to report a claim is to complete the following form, however alternative methods are described below.
Other ways to claim under your guarantee
All claims must be reported in writing with as much information as possible, including name, address, contact details and your Truly PVC order number. You can report your claim using any of the following methods:
Email: service@trulypvc.com
Fax: 0161 339 7552
Post: Service Department, Truly PVC Ltd., 259 Stockport Road, Ashton-under-Lyne OL7 0NT.
As soon as we receive this information it will be logged on your file and passed to our service engineer who will then be in contact within 48 hours.
Our sister company, Truly Conservatory Repairs provide specialist conservatory repair and conservatory cleaning services. We recommend that non-customers of Truly PVC contact Truly to discuss any conservatory maintenance issues.
