SHIPPING

We endeavour to despatch most orders within 1 working day. Where possible, orders received before 1:00pm may be despatched the same day. Accurate despatch times are available on individual product pages.

Most orders (those being stock items below 1.2m in length) will be despatched same day when ordered before 1pm, and received the following delivery day. We deliver items of that size from Monday to Saturday. Stock items over 1.2m are sent using a two-day carrier, who do not deliver on a weekend.

Due to the size and nature of some bespoke, and non-stock products, we offer restricted delivery options. Delivery options can be selected at the checkout page before payment Is made.

DELIVERY AND RETURNS

Any dates quoted for delivery of the goods are approximate only and Truly PVC shall not be liable for any direct, indirect or consequential loss suffered by the customer arising from any delay in the delivery of the goods.

All deliveries must be received, and where appropriate, signed for, by a person over the age of 18 years old.

Delivery takes place, and risk passes to you, at the earliest of the following:

• When the goods are handed over to you or your agent at Truly PVC’s premises.
• When the goods leave the premises of Truly PVC.
• On the 7th day after you have been notified that the goods are ready for despatch.

Customers should notify us within 7 days of the invoice date for any alleged defect, damage, failure to comply with description, missing items, or discrepancies. If no notification is made within this period, the goods are deemed accepted and free from defect.

Customers are responsible for obtaining any necessary licences or permissions for importing goods into their country of destination.

DELIVERY PROHIBITIONS

Orders for aerosol items, items over 1m, or deliveries to remote locations (e.g., Scottish Highlands, offshore islands, Northern Ireland) may not be fulfilable or may incur a surcharge.

Should this be the case, we will contact you with the option of either paying the surcharge or cancelling the order. Remote postcodes include AB30-AB38, AB40-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA99, PH, TR21-TR25, ZE.

COLLECTION (from our Warehouse)

To collect your order, choose 'Collect in Person' as the shipping method. We will contact you if there is an issue preparing your order, so please provide a contact telephone number.

Stock items are usually available for collection 1 business day after ordering. For early collection or non-stock items (e.g., polycarbonate), please call 0161 339 4982.

Warehouse opening times:

• Monday to Friday: 8:30am – 4:30pm
• Saturday: 8:30am – 12:30pm
• Sunday: 8:30am – 4:30pm

Unit 2, 34 Wood Street
Openshaw
Manchester
M11 2FB

*Bespoke items may take 1-2 working days to prepare for collection, with non-stock items, such glazing bars and roof sheets taking longer. Please enquire before making your journey to collect.