What size do you need?

It is vital that you order the correct size cylinder for your installation. To determine which size cylinder you require, you must first remove the cylinder.

Removing existing cylinder

1. Put your key in the lock and open the door.
2. Remove the screw which is beneath the latch.
3. Turn the key while apply slight pressure to the opposite end of the cylinder
4. As you do so, the cam will align with the rest of the lock, and you will be able to slide the cylinder out towards yourself. The key usually needs to be turned approximately 25° clockwise or anti-clockwise.

Measure existing cylinder

The 10mm cam space, and the 5mm blank end, which feature on the half cylinders, are consistent sizes across all half cylinders, so we could just measure the overall length and be confident that we will get the right size. However, manufacturers list their cylinder sizes using a combination of the external size, cam space, and overall size. So, for certainty, we should measure the same.

1. Get the external size by measuring from the key face of the cylinder to the cam space cutout.*
2. Check the cam space cutout, which should be 10mm.
3. Measure the overall length, which should equal external size, plus cam space, plus 5mm for blank end.
4. If your external size equals 30mm, your cam space 10mm, and overall 45mm, then you should order a 30/10 (45mm).

* If measuring an existing cylinder that sticks out on the outside, then consider subtracting the amount of overhand from your measurement, so that the cylinder finishes more flush.

General Delivery Information

SHIPPING

We endeavour to despatch most orders within 1 working day. Where possible, orders received before 1:00pm may be despatched the same day. Accurate despatch times are available on individual product pages.

Most orders (those being stock items below 1.2m in length) will be despatched same day when ordered before 1pm, and received the following delivery day. We deliver items of that size from Monday to Saturday. Stock items over 1.2m are sent using a two-day carrier, who do not deliver on a weekend.

Due to the size and nature of some bespoke, and non-stock products, we offer restricted delivery options. Delivery options can be selected at the checkout page before payment Is made.

DELIVERY AND RETURNS

Any dates quoted for delivery of the goods are approximate only and Truly PVC shall not be liable for any direct, indirect or consequential loss suffered by the customer arising from any delay in the delivery of the goods.

All deliveries must be received, and where appropriate, signed for, by a person over the age of 18 years old.

Delivery takes place, and risk passes to you, at the earliest of the following:

• When the goods are handed over to you or your agent at Truly PVC’s premises.
• When the goods leave the premises of Truly PVC.
• On the 7th day after you have been notified that the goods are ready for despatch.

Customers should notify us within 7 days of the invoice date for any alleged defect, damage, failure to comply with description, missing items, or discrepancies. If no notification is made within this period, the goods are deemed accepted and free from defect.

Customers are responsible for obtaining any necessary licences or permissions for importing goods into their country of destination.

DELIVERY PROHIBITIONS

Orders for aerosol items, items over 1m, or deliveries to remote locations (e.g., Scottish Highlands, offshore islands, Northern Ireland) may not be fulfilable or may incur a surcharge.

Should this be the case, we will contact you with the option of either paying the surcharge or cancelling the order. Remote postcodes include AB30-AB38, AB40-AB56, BT, FK17-FK21, G83, GY, HS, IM, IV, JE, KA27-KA28, KW, PA20-PA99, PH, TR21-TR25, ZE.

COLLECTION (from our Warehouse)

To collect your order, choose 'Collect in Person' as the shipping method. We will contact you if there is an issue preparing your order, so please provide a contact telephone number.

Stock items are usually available for collection 1 business day after ordering. For early collection or non-stock items (e.g., polycarbonate), please call 0161 339 4982.

Warehouse opening times:

• Monday to Friday: 8:30am – 4:30pm
• Saturday: 8:30am – 12:30pm
• Sunday: 8:30am – 4:30pm

Unit 2, 34 Wood Street
Openshaw
Manchester
M11 2FB

*Bespoke items may take 1-2 working days to prepare for collection, with non-stock items, such glazing bars and roof sheets taking longer. Please enquire before making your journey to collect.